At ATC Travel Limited, we take your privacy seriously. This notice explains how we collect, use, and protect your personal data when you book a journey, use our website, or travel in our vehicles.
Data We Collect
To provide our services, we collect information including but not limited to your name, contact details, pickup/drop-off addresses, and payment information. We also collect data through:
Website Usage: Information about your visit via cookies and similar technologies.
CCTV & Dashcams: For the safety of our passengers and drivers, our vehicles are equipped with CCTV and/or dashcams.
Audio Recording: Please be aware that conversations may be recorded for security and quality purposes.
How We Use Your Data
We may use your data to:
- Improve our services and website functionality.
- Process and manage your bookings.
- Ensure the safety and security of our staff and customers.
- Comply with legal and regulatory obligations.
Data Sharing with Partners
To fulfil your booking, we may share your data with trusted third-party partners (such as partner fleets or software providers). By using our services, you consent to this sharing only as necessary to provide the service you requested.
Your Rights: Access & Removal
As an ICO-registered operator, we respect your right to access or delete your data. However, please note:
- Legal Retention: Data removal is subject to regulatory and legal requirements (e.g., licensing laws often require us to keep booking logs for a specific period).
- Access Requests: You may request a copy of the data we hold about you. A data access fee may be required to cover administrative costs.
- Turnaround Time: We aim to respond to all valid requests within a target of 28 days.
Website, Cookies & External Systems
Our website uses cookies to enhance user experience and analyze traffic. We may also use external systems (such as Google Analytics or integrated booking engines). You can manage your cookie preferences through your browser settings. Our site may contain links to external websites; we are not responsible for their privacy practices.
Contact US
If you have any questions about this Privacy Policy or how we handle your data, please contact us using details from our up-to-date “contact us” page.
last updated: March 2026